Terms & Conditions

Please read these terms and conditions carefully before placing an order. We may amend the terms and conditions from time to time by placing appropriate notification on the homepage.

It is the customer’s responsibility to check the accuracy of the order and that any important information has been supplied on the order form.


All prices are in Pounds Sterling and are quoted inclusive of VAT.
Payment is made through Paypal or Stripe.
The Binky Box is not VAT registered so is unable to supply VAT receipts nor provide VAT refunds for VAT exempt buyers.
Overseas purchasers are responsible for import duties, taxes or other charges that apply to their country or state.
We reserve the right to alter the price of our products from time to time.

Orders purchased within the UK mainland are posted within two working days by courier.
The Binky Box will not be responsible for delay or failure of delivery where circumstances are beyond our control.
Deliveries outside the UK mainland will be charged at shipping rates determined at the time of order, please contact us for a quote for delivery outside the UK Mainland.
The Binky Box is not responsible for delays due to customs.

If you are not satisfied with any items in your order please contact me within five working days of receipt. In most cases a replacement or refund will be made as long as the original item is returned promptly and is in its original condition.
Contact us to arrange a return/refund.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
It is advisable to obtain proof of posting when returning any goods as they remain your responsibility until we have received them.
This does not affect your statutory rights as a customer.

Any information entered on this site will not be disclosed to third parties. It is used solely for the purpose of fulfilling orders and, where selected, to join the mailing list.
Card payments are made through an e-commerce service provider (PayPal/Stripe) therefore The Binky Box is not given any card details.
Your email will only be added to the mailing list if you have signed up for newsletter updates.